Welcome to The UP Collection

A small welcome gift will be waiting for you on arrival.

Below are the house rules for Casa Up (Spain) and Ferienwohnung Up (Germany), followed by practical information for your stay at each home. Personal details such as the Wi-Fi and key codes are sent to you by email.

📦 Included with your stay

• Price is for up to 6 guests
• Final cleaning, bed linen and towels are not included; electricity is included (only winter long stays at Casa Up pay by meter reading)
• Beds made up on arrival (bed linen charged separately)
• Tea towels provided
• Free WiFi in both apartments
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🛎 Check-in & Check-out

•  Check-in from 15:00
• Check-out before 10:00
• Minimum stay: 2 nights* (unless otherwise stated)

*Casa Up usually from 5 nights (7 in busy periods, longer in winter)

• Key via key safe or hostess (Spain) at the front door (code provided in advance by email)

🧼 Clean and well maintained

• Apartment handed over clean
• Please leave the property tidy when you leave
• The deposit will be refunded within 7 days after inspection
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🚫 Not allowed

• Smoking in the property (permitted outside; ashtray provided)
• Parties or noisy gatherings
• Please keep noise to a minimum after 10:00 pm
• Causing a nuisance to other residents
• Entering the property with wet shoes or ski/snowboard boots*

(*Skiing & snowboarding not applicable to Casa Up – Orihuela Costa, of course)

🐾 Pets

 Dogs or cats are welcome on request for an additional fee of € 35,- per stay

☀️ Casa Up – Orihuela Costa

• Address: Jumilla III, Orihuela Costa (Alicante)
• Check-in between 15:00 and 20:00; our hostess An welcomes you and hands over the keys
• The online check-in before arrival is required by law in Spain; you will receive the link by email 2 days before arrival
• 1 Gbit/s fibre and IPTV with a wide channel package
• The air conditioning cools in summer and heats in winter; please switch it off when you go out or when windows or doors are open
• Communal pool with children's pool inside the gated community; free parking
• Please put your waste in the street containers
• On departure, please put the used bed linen and towels together in one bathroom

⛷️ Ferienwohnung Up – Willingen

• Address: Uplandstraße 16, 34508 Willingen
• Check-in from 15:00; you check in yourself with the key box next to the front door (you will receive the code by email the day before arrival)
• Online check-in: you will receive the link by email 2 days before arrival; we take care of your registration (Meldeschein)
• The lead guest receives the digital guest card (DigiCard) by email
• Private parking space with a wallbox for your electric car
• Private terrace, large shared garden, table football and a dartboard in the common room
• Please note: the apartment has no washing machine
• The Ettelsberg is five minutes away; Willingen centre is a 15 to 20-minute walk
• On departure: leave the apartment swept clean, put your waste in the outdoor containers and put both keys back in the key box

💳 Payment

• A 25% deposit is due within 7 days of the invoice date; the balance is due no later than 30 days before arrival. Free cancellation up to 30 days before arrival. For winter long stays at Casa Up (at least 1 month between November and March), 60 days apply to both.